Lakeland Bank

  • Personal Banking Consultant

    Job Locations US-NJ-Hackensack
    Posted Date 2 months ago(11/19/2018 3:44 PM)
    Job ID
    2018-2060
    Address
    9 Polifly Road
    Category
    Retail BR
    City
    Hackensack
    Zip Code
    07601
    State
    NJ
  • Duties

    As a Personal Banking Consultant at Lakeland Bank your focus is to provide outstanding service to all clients. The Personal Banking Consultant coordinates all -customer functions within the retail branch office through a "one stop" customer assistance approach. Your role entails but is not limited to; basic teller transactions, opening and processing new accounts, providing customer centric answers to clients complex questions, addressing and resolving customer concerns and providing solid financial stewardship. You will be responsible for uncovering customers financial needs and suggest/refer products and services in a professional manner through the techniques learned in the Retail Sales and Product Training Program.

     

    Key Responsibilities:

    • Refer retail credit products and services
    • Promote applications including types of loans available, rate and fees, processing and closing requirements
    • Identify sales and referral opportunities both in traditional and non-traditional bank product areas
    • Achieve cross-selling goals
    • Deliver a "one stop" customer assistance approach
    • Balance teller cash drawer, cash reconciliations and transfers to vault, TCR, TCD, ATM, and coin machine
    • Order and ship currency and coin
    • Monitor and promote sales activity contests

     

    Requirements

    Skills Required:

    • Minimum of one year of related experience, prior teller experience is preferred
    • Exceptional customer service skills
    • Proven sales experience with a willingness to cross-sell the bank's various products and services
    • Poised, positive, professional demeanor at all times
    • Reliable and dependable in their work and attendance
    • Ability to function as a team member and works well independently. Self-motivated
    • Working knowledge of Microsoft Office, Word, Excel, Outlook
    • Willing and able to work in branch locations within a reasonable distance from assigned locations on a temporary basis as required
    • Eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry)
    • Must be bondable

    Employment Eligibility

    All Lakeland Bank employees must be bondable.  FBI background checks are required to confirm eligibility for bonding. 

    Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.

    Scheduled Hours

    Please be sure that you have the availability to work this schedule before applying

    Day

    Start time

    End time

     Comments

    Monday

     8:45am

     5:00pm

     1/2 lunch

         Alternate week (if applicable)

     

     

     

    Tuesday 

     8:45am

     5:00pm

     1/2 lunch

         Alternate week (if applicable)

     

     

     

    Wednesday 

     8:45am

     5:00pm

     1/2 lunch

         Alternate week (if applicable)

     

     

     

    Thursday   

     8:45am

     5:00pm

     1/2 lunch

         Alternate week (if applicable)

     9:45am

     6:00pm

     

    Friday 

     8:45am

     5:00pm

     1/2 lunch

         Alternate week (if applicable)

     

     

     

    Saturday 

     8:45am

     12:00pm

     When needed

        Alternate week (if applicable)

     

     

     

    Sunday

     9:45am

     1:00pm

     When needed

       Alternate week (if applicable)

     

     

     

    Total hours for the week

     38.75

     

    Overtime - as needed

    Comments

    Scheduled hours subject to change. When working weekend hours, hours will be adjusted during the week.

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